Jessica Tungesvik, Service Design Intern

I'm delighted to introduce my service design intern, Jessica Tungesvik. For the past two months, she has been an integral player on a major service design client project. From designing and building her desk together on day one to hashing out a vision for the giant role service design has to play in re-shaping businesses that want to grow by enriching people's lives, I'm enjoying our collaboration immensely. She's intuitive and deeply committed to human-centered design, a focus she honed through several previous projects. And she's developing a knack for calling me out when I'm unrealistic about timelines (an everyday occurrence).

Not only that, but she's brave enough to have responded to one of the creepiest-sounding job postings ever: We work at my house. I think she and her parents did more background research on me than I did on her! I don't blame them. Fortunately for everyone, it turns out I'm not a serial killer.

Jess's design pedigree comes from the impressive industrial design program at the University of Kansas. They always make a respectable showing at IDSA's student competitions. She's teaching me lots about design.

Hiring Jess has been the best business decision I've made this year.

On her first day, I didn't have anywhere for her to sit in my home studio. So she designed this desk, and we spent the morning building it in my workshop. 

Jess helped rock the service blueprint draft you see behind her.

Jess intuitively came up with a framework for comparing the people we'd interviewed.

Afterwards, we realized her framework was a tried and true design research tool. It worked great for us!